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Return and Refund Policy

At Elric Studio, we want you to be fully satisfied with your purchase. If your order isn’t what you expected, the information below outlines our process for returns, refunds, cancellations and exchanges.

Key Details

  • Return Period:
    30 days from delivery date
  • Restocking Fee:
    None
  • Refund Time:
    Within 7 days after approval
  • Shipping Costs for Returns:
    Paid by the customer
  • Exchanges:
    Accepted

Our Return and Refund Policy is subject to our Terms of Service.

Return Window

If something is not quite right, you may return your item(s) within 30 days from the date of delivery. Returns requested after this period cannot be accepted.

How to Start Your Return

  1. Contact us

    Email our customer service team at support@elric-studio.com to register your return.

  2. Receive instructions

    We will send you step-by-step guidance with the correct return address and packaging details.

  3. Prepare your items

    Before sending your items back, please make sure they are unused and unwashed, that all original tags are attached, and that they are returned in their original packaging.

  4. Pack securely

    Place the items in suitable packaging to prevent damage in transit.

  5. Ship the parcel

    Use a reliable courier service with tracking. Customers are responsible for the cost of return shipping.

  6. Confirmation

    Once we have received and inspected your return, we will confirm its status and proceed with the next step (refund or exchange, depending on your request).

Important: Only items that meet these conditions can be accepted. Please note that return shipping costs are the responsibility of the customer.

Refunds
After we receive and inspect the returned package, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7 days. No restocking fees are applied.

Exchanges
If you would like to exchange an item, please contact us at support@elric-studio.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange.

To qualify for an exchange, items must be unused, unwashed, returned in their original packaging, and have all original tags attached. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.

Cancellations
If you wish to cancel an order, please contact us at support@elric-studio.com before the parcel has been dispatched. Once dispatched, cancellations are not possible.

Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us at support@elric-studio.com with clear photos of the issue. Once reviewed, we will provide a suitable replacement or send the correct item at no additional cost.

If you have any questions, our team will be glad to assist you. You can reach us using the details below.

Customer Service Hours:
Monday to Friday: 09:00 – 17:00 GMT

Contact Details:

Email: support@elric-studio.com
Phone: +447441424098
Or you can use our Contact Form

Business Information:
Elric Studio is owned and operated by REBEL COMMERCE AND SALES LIMITED, a company registered in the United Kingdom.

Registration Number: 16552190
DUNS Number: 233936374

Address:
71-75 Shelton Street, London WC2H 9JQ, United Kingdom